Privacy Policy

1. Who We Are

Bastida Systems LLC is a systems company that creates practical software tools for other systems. Our work focuses on making complex operations easier to monitor, control, automate, and understand.

We build tools and platforms for operational monitoring, automation, food service workflows, filter lifecycle tracking, inventory, maintenance, reporting, and related business processes. Our goal is to support, extend, simplify, or make existing systems easier to use. We do not seek to replace a customer's original systems unless a customer specifically asks us to design, modernize, migrate, or build a replacement. We also explore emerging technologies and evaluate how new software, automation, intelligence, and data tools can make real-world systems more useful, practical, and reliable.

2. Information We Collect

We may collect information you choose to provide, such as your name, email address, phone number, company name, role, message content, demo requests, support requests, or other details you send to us.

When customers use our platforms, we may process business and operational information entered into the system, such as equipment details, filter records, PSI readings, maintenance notes, inventory data, menu data, production planning data, staff scheduling information, reports, and account settings.

We may also receive basic technical information such as browser type, device information, IP address, pages visited, timestamps, hosting logs, and language preferences stored in browser storage.

3. How We Use Information

We use information to operate, secure, support, and improve our website and software platforms; respond to inquiries; provide demos; manage customer accounts; troubleshoot issues; maintain records; improve product functionality; and comply with applicable legal or operational requirements.

We do not use customer operational data to sell advertising, and we do not sell personal information.

4. Cookies and Browser Storage

Our website may use browser storage to remember language preferences and improve the user experience. Third-party services that load website resources, host applications, or protect infrastructure may process standard technical information as part of providing those services.

5. How We Share Information

We may share information with service providers that help us host, operate, secure, maintain, or support our website and software platforms. These providers are expected to use information only to provide services to us.

We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or as part of a business transfer such as a merger, acquisition, restructuring, or sale of assets.

6. Customer Operational Data

Customer operational data remains connected to the customer account or organization that provided it. We use this data to deliver the relevant platform features, generate reports, support the account, maintain reliability, and improve the product experience.

7. Data Retention and Security

We keep information for as long as needed to provide services, support customers, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect information, but no system can be guaranteed to be completely secure.

8. Nevada Privacy Rights

Nevada law, including NRS Chapter 603A, may give Nevada consumers the right to submit a verified request directing an operator not to sell certain covered information. Bastida Systems does not sell personal information or customer operational data for monetary consideration.

Nevada consumers may submit privacy requests through our designated request address: bastidasystems@gmail.com. We will review and respond to requests as required by applicable law.

9. California and Other State Privacy Rights

Depending on where you live and how you interact with us, you may have the right to request access, correction, deletion, or restriction of certain personal information. You may also ask questions about how your information is used. To make a request, contact us using the email address below.

10. Children's Privacy

Our website and software platforms are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date shown at the top of this page.

12. Contact Us

For privacy questions or requests, contact Bastida Systems LLC:

bastidasystems@gmail.com